Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to ensuring your order is carefully prepared and delivered as quickly as possible.

Processing Time

All of our products are handmade and carefully prepared before shipping.

- Orders are typically processed within 4–5 business days.

- During busy periods, holidays, or new product launches, processing times may be slightly longer. If this happens, we will notify you as soon as possible.

Shipping

We ship from South Africa to customers across the United States.

Estimated delivery time: 10–25 business days after your order has been shipped.

For South African deliveries 4-5 business days after an order has been shipped.

Please note that delivery times are estimates and may vary depending on customs processing, weather conditions, public holidays, or carrier delays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Shipping Costs

Shipping costs are calculated at checkout based on your order.

Any free shipping promotions will be clearly displayed on our website when available.

Customs & Import Fees

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order.

We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Delayed Shipments

While we do our best to ensure timely delivery, we cannot guarantee delivery dates once an order has been handed over to the shipping carrier.

If your shipment is delayed, we will gladly assist you in tracking your package and communicating with the carrier.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

If your package is confirmed lost by the shipping carrier, we will arrange a replacement or refund where appropriate.

If tracking shows that your order was successfully delivered to the address provided at checkout, we cannot be held responsible for lost or stolen packages after delivery.

Contact Us

If you have any questions about your order or shipping, please don't hesitate to contact us. We're always happy to help and appreciate your support of our small business!