Terms of service

Effective Date: August 5, 2026

Welcome to Woolen Whimsy. By accessing or purchasing from our store, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products

Our products are handmade crochet items and may vary slightly in size, color, or appearance due to the handcrafted nature of each piece. These variations are not considered defects.

We make every effort to display product colors and images accurately. However, we cannot guarantee that your device's display will reflect the exact colors.

3. Pricing

Prices are subject to change without notice. The price charged will always be the price displayed at the time your order is placed.

4. Orders

After placing an order, you will receive an order confirmation by email.

We reserve the right to cancel or refuse any order if we suspect fraud, unauthorized activity, pricing errors, or stock availability issues.

5. Payments

We accept secure payment methods available through our checkout.

Orders will only be processed once payment has been successfully received.

6. Shipping

Please refer to our Shipping Policy for detailed information regarding processing times, shipping methods, delivery estimates, customs duties, and international shipping.

Delivery dates are estimates only and are not guaranteed.

7. Returns & Refunds

Please refer to our Returns & Cancellation Policy for information about returns, cancellations, refunds, and damaged or incorrect items.

8. Intellectual Property

All content on this website, including product designs, photographs, logos, text, graphics, and branding, is the property of Woolen Whimsy and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Woolen Whimsy shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall never exceed the amount paid for the purchased product.

10. Accuracy of Information

We strive to ensure all information on our website is accurate. However, we do not guarantee that all descriptions, pricing, availability, or other content will always be error-free.

We reserve the right to correct any errors without prior notice.

11. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa, without affecting any mandatory consumer rights that may apply in your country of residence.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes become effective immediately upon being posted on our website.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.